Mobile subscribers trying to complete SIM swaps across the country have been unable to do so due to the unavailability of the National Identity Management Commission’s NIN Verification Service (NVS).
Responding to complaints from users, MTN Nigeria said the “NIMC application is currently unavailable.
“Please bear with us as we are unable to process sim swap and upgrade requests at the moment. Feedback will be shared as soon as the issue is resolved. Apologies for the inconvenience this may cause you.”
However, in a statement obtained by Channels Television on Monday, NIMC spokesperson Kayode Adegoke said “no one should be debarred of any service on the guise of NIN not being verified.”
“Even though the NIN verification service (NVS) might be down due to maintenance by one of our service providers of its infrastructure, the alternative platform – TOKENISATION is up and running,” the spokesperson said.
“There is the need to ask questions from the Telcos, NIS, Banks and others on the reason for turning down customers in the guise of NIN not being verified due to the temporary unavailability of the NVS, while the alternative platform- Tokenization is working!!!
“NIMC NVS platform is not the only verification platform available for use, but Tokenisation which protects the identity of NIN holders is also up and running!!!
“And for accurate information, it is not a NIMC problem, rather, a government service provider has embarked on maintenance of its infrastructure, which has affected most government agencies that rely on it for the provision of IT service. But for us in NIMC, the TOKENIZATION is available for the verification of the NIN before rendering services.”
HiIn a statement on Saturday, the NIMC had confirmed the problem, which it attributed to ongoing maintenance.
The National Identity Management Commission (NIMC) wishes to inform the general public that its NIN verification Service (NVS) is temporarily unavailable due to the maintenance service being carried out by one of the Commission’s network service providers,” the statement said.
“The NIMC wants to assure the public that verification and authentication services would be restored once the maintenance is concluded.
The Commission apologises for any inconvenience this might cause our esteemed customers, as all hands are on deck to ensure speedy restoration.
“Meanwhile, the public can make use of the alternative Tokenisation verification platform.”